Core Policies and procedures

Privacy policy

We at London Tigers are solely committed to respecting the privacy and confidentiality of any data shared by you. We ensure to keep your data safe, and use it only in legitimate ways, abiding strictly to the GDPR compliance as authorised by the government. We assure utmost transparency on processing your data, and share your data with third parties only after taking clear consent by you, or where we have a legitimate reason to do so.

This privacy notice sets out how we collect data, how we will process it and what rights you have. In case of any inquiries email us on info@londontigers.org or by post at: Data Protection Officer, London Tigers, Selbourne House, 36A, Elgin Avenue, London, W9 3AZ

WHERE YOUR INFORMATION IS COLLECTED?

London Tigers will collect information about you in a number of ways including when you:
  • Access one of our services
  • Attend an event, course or activity
  • Make a donation, or fund-raise on our behalf
  • When you join as an employee, member, and/or volunteer
  • Subscribe to our newsletter or other marketing materials.
  • Give consent for use of your image, video footage, words
  • Inquire about a service, event, course or activity

HOW YOUR PERSONAL DATA IS USED?

The information collected from you is used in the following ways:
  • To take your registration or payment details
  • To provide you with a service e.g. employment support, benefits, and advice
  •  To ensure you don’t have to keep providing us with basic details in case of regular interaction
  •  To contact you for administrative purposes
  •  To keep you up to date with our work
  • To monitor the work we do
  • To report to our funders
  • To send you information about how to get involved and support our work, through volunteering and fundraising
  • To claim Gift Aid
  •  To look into and respond to complaints and inquiries
  •  For community research purposes (with your permission)
We may use the information you give us to create a holistic assessment of your needs, this will be done with your clear consent when you register with our services.

WHAT TYPE OF PERSONAL DATA DO WE COLLECT?

We may collect personal data which includes the following:
  • Name
  • Address
  • Email address
  • Telephone and/or mobile number
  • Date of birth
  • Gender
  • Ethnicity
Depending on what service, event or activity you are accessing, we may also collect information about:
  • Your health
  • Any special education needs or disability you tell us about
  • Courses and events booked and attended
  • Faith
  • Sexuality
  • Your employment history
  • Your interests and motivations
  • Family information (including children and spouse)
  • Your bank or payment details
  • Country of origin
  • Housing status

HOW YOUR PERSONAL DATA IS USED?

London Tigers will only collect and store the personal data necessary. We only store your data on servers that are based in the European Union. Following data protection legislation, we do not transfer data outside of any of the member states, on the rare occasion that this may happen your explicit consent will be obtained beforehand.
All personal data that we collect will be stored securely in password-protected and restricted systems. Only relevant staff will have access to your data. All staff and data processors who have access to your data will regularly undertake data protection training and strictly abide by our policies and procedures.
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure, therefore London Tigers cannot fully guarantee the security of any information you transmit to us. Even though we have strict data protection policies, you share the data at your own risk.

CONFIDENTIALITY OF INFORMATION

London Tigers treats your relationship with us as confidential unless there is a risk of serious harm or abuse to you or someone else. In this instance, we may have to pass this information onto a third party such as the emergency services.

IF YOU ARE UNDER 16

If you are under 16, we must have your parent’s or legal guardian’s permission to provide any personal data to us, and we may require them to provide certain data on your behalf.

WEBSITE COOKIES

Our website uses cookies to provide you with the best possible website experience and has a cookie control system which allows you on first visiting the website to allow or disallow the use of cookies in your device. This complies with legislative requirements for websites to obtain explicit consent from users before leaving behind a trace or reading files such as cookies on users’ device links to other websites. This site contains links to and from other websites, and you should be aware that this privacy policy only applies to the London Tigers’ website.

WEBSITE COOKIES

In order to provide you with better service we use the following third-party platforms:
  • Zoom (for seminars, online tours and other online
  • events and activities)
  • Mailchimp (for newsletters)
  • Google Forms (for feedback)
  • PayPal (For Payments)
  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • YouTube
  • UpShot (Data Safekeeping)

CHANGES TO THIS NOTICE

We regularly review our privacy notice, and we may make changes regularly. Any changes made, will be updated on our privacy notice and posted to our website. The Personal Data Protection Policy is updated strictly under the given guidelines of the UK government.

CONTACT US IN CASE OF INQUIRIES

If you would like to see London Tigers’ Privacy and Personal Data Protection Policy, you can contact the Data Protection Officer at info@londontigers.org
 
Child Protection Policy: Ensuring Safety and Well-being
At London Tigers, the safety and well-being of children participating in our sports programmes are paramount. We are committed to creating a secure environment that fosters positive experiences and personal growth. Our Child Protection Policy outlines the principles, guidelines, and practices that guide our commitment to child safeguarding.

Safeguarding and Child Protection Policy

This policy is a comprehensive document that encompasses the following key aspects:
  1. Safeguarding Code of Conduct: We maintain a clear code of conduct to ensure everyone involved in our programs understands the expected behaviour. This includes coaches, volunteers, parents, and participants.
  2. Good Practice Guidelines: We adhere to best practices in child protection. Our guidelines cover areas such as communication, photography, and appropriate behaviour, creating a safe and respectful environment for all.
  3. Abuse Prevention: Our policy provides guidance on recognising, preventing, and addressing any form of abuse. We are proactive in educating staff, volunteers, and participants about abuse prevention.
  4. Partner Collaboration: London Tigers extends its commitment to child protection to all partner organisations. We collaborate closely to ensure a consistent and robust child protection policy is implemented across all programmes.

Child Protection Code of Conduct

All individuals associated with London Tigers, including but not limited to coaches, volunteers, and parents, are expected to abide by our Child Protection Code of Conduct. This code outlines the ethical standards, behaviour expectations, and reporting procedures concerning child protection matters.

Children’s Privacy Notice

Respecting the privacy of children is integral to our commitment. Our Children’s Privacy Notice explains how we collect, use, and protect the personal information of children in compliance with data protection laws.

Child Protection in Sport Unit (CPSU)

We actively engage with the Child Protection in Sport Unit (CPSU) to stay updated on industry best practices and to continually enhance our child protection measures.
At London Tigers, we believe that every child deserves a safe and supportive environment to enjoy the benefits of sports. Together, we can create an atmosphere where young athletes thrive and develop both on and off the field.
For any queries or concerns related to child protection, please contact Anam Hoque at anam@londontigers.org.
Parental Information: A Partnership in Safeguarding and Nurturing Youth

Your Role in Safeguarding

As parents, you are crucial partners in the safeguarding process. Our commitment to best practices includes keeping parents informed and involved. Here’s how:

  1. Transparent Policies: Our “Safeguarding and Child Protection Policy” is available for download. We encourage all parents to familiarise themselves with this document, which outlines guidelines, practices, and our commitment to maintaining a safe environment.

  2. Code of Conduct: We have a clear code of conduct applicable to everyone associated with our programmes, including parents. This code sets the standards for behaviour, communication, and engagement within our community.

  1. Communication and Collaboration: We value open communication. If you have any questions, concerns, or insights related to the well-being of your child, we encourage you to reach out. Our team is here to collaborate with you in the best interest of your child.

London Tigers recognises the pivotal role parents play in the holistic development of young individuals engaged in our sports programmes. Working collaboratively with parents is integral to ensuring the well-being and success of every participant.

Safeguarding and Child Protection Commitment

London Tigers is unwavering in its commitment to safeguarding children in sports and physical activities. Our dedication to the welfare of young people is reflected in our “Safeguarding and Child Protection Policy” and “Safeguarding Code of Conduct.”

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Child Protection in Sport Unit (CPSU)

We actively engage with the Child Protection in Sport Unit (CPSU) to stay abreast of industry best practices. This ensures that our policies and procedures are continually refined to provide the highest level of safeguarding.

London Tigers is dedicated to fostering an environment where every child feels safe, supported, and empowered to thrive in their sports journey. We appreciate the trust you place in us as parents and look forward to working together to create positive experiences for your child.

For any inquiries or discussions related to our safeguarding policies, please contact Ridhwan Ahmed at ridhwan@londontigers.org.